Cancellation policy

Standard Orders

For any standard order for in-stock items you may cancel the order before it has been shipped.  Once the item has been shipped, you must initiate a returns process upon receiving the item.  If you would like to cancel an item that has not been shipped or have questions about the returns process please contact us at:

Phone: 1-800-936-8915

Email: contactus@lifeisbetteroutside.com

We will cancel the order within one business day of receiving the request if the order has not been shipped.

Some items in our store may be offered to you as a pre-order for items that are out of stock but will have incoming stock soon.  Items that are a pre-order and do not have available stock to ship immediately will be marked as such on the product page. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.